Warranties vary based on individual manufacturing companies; we deal with several suppliers that would prefer to deal directly with the end user, with that said we recommend contacting the manufacturers of your item(s) purchased through Medusa Heli. We are able to handle a variety of warranty issues but certain manufactures require you the customer contact them first. Contact Us with questions.
MedusaHeli is not liable for any direct or indirect damages or loss of limb and or bodily harm from the use or and misuse of products sold at this site. Remote control products for sale at this site should by handed by experienced hobbyist with premium knowledge of RC Helicopter safety practices. RC Helicopters are not toys; they have moving parts that turn at extreme speeds which could be considered inherently dangerous to personal, please use caution when flying.
Payment Methods
We accept Visa, MasterCard, Discover and American Express through the PayPal Purchase Protection program. With PayPal, you’re protected from checkout to delivery. they spot problems before they happen with the latest anti-fraud technology.
When using your credit card, please use your correct credit card billing address even if different from the shipping address and daytime or nighttime phone numbers. If the billing address or the security code does not match that which is on file at the financial institution, order will not be processed.
Price Matching
We will price match authorized dealers currently in operation and doing business in the United States only. We do not price match products on sale or products from dealers going out of business, EBay and EBay type auction websites at all. Refunds and credits are not retroactive for price matching purposes; price matching at Medusa Heli is for new purchases only.
Sale Taxes
Orders shipped within the great state of North Carolina will be subjected a 7.25 % sales tax. All other orders processed within the United States will not pay a sales tax. Note and understand that MedusaHeli will not apply any sales taxes to buys outside North Carolina, but some states may apply taxes or enquire you the buyer about sales taxes in accordance with their states tax laws and regulations.
Free Shipping Policy
We gladly offer free domestic ground shipping (lower 48 states only) on all orders listed as free shipping. Free shipping methods are selected by Medusaheli only, Please understand that we can only ship products to the address information listed within your personal Medusa Heli account, not your PayPal address account. The best way to ensure zero mistakes would be to make sure your ship to information is where you what your items to be pickup /delivered to.
Return Address
MedusaHeli
14311 Reese Blvd
STE A2 330
Huntersville NC 28078
